Navigate Your Way To The Right Tech Solution For You With A Tech Guide

A Tech Guide session is our name for tech consulting, so in that sense, you may come away with similar information.

However, what sets our Tech Guide sessions apart is that our Tech Guide sessions are specifically aimed at non-techy, small or micro business owners, who want someone to help them with tech who can explain things very simply.

Lewis Gray is the founder of Cleracomms.

Lewis has a First Class degree in Information Technology — which shows he knows his tech stuff.

He's used his tech knowledge in his career to date to make things work better, often without needing to invest in new tech.

Plus, he's great at explaining tricky tech terms in simple language, thanks to his experience communicating complex information to employees in different roles and departments, using the right level of detail so they understood what they needed to know, without being overwhelmed.

This makes him a perfect guide to help you with technology.

The Tech Guide service is designed for businesses, typically run by one person with a small team, who want help to use technology to improve their productivity and/or improve how they organise information.

While we make educated suggestions about other aspects of IT, we will often put you in touch with an IT Support Specialist, who’d be better able to advise you.

However, that’s why our initial discovery call is free — so we can find out whether we’re able to help you or whether you’d be better off speaking with one of our trusted third party specialists.

The purpose of the free discovery call is just a quick call to outline the problem. They typically last between 15 - 20 minutes.

However, they can last longer if we need to gather more information, in order to help you better during the Tech Guide session.

Tech is unique to every business — there is no one-size-fits-all solution for any business.

We take into account the tools you already use and whether you could get more benefit from those first.

If it doesn’t look as though your current tech is going to help you achieve what you want, we’ll look at other options that may be able to help you — tailoring these suggestions to your budget and personal preferences.

In the unlikely event that the suggestion we’ve provided truly doesn’t meet your needs, we can, at our discretion, offer additional sessions to find a better solution.

If, after several attempts, you do not feel that our solutions meet your needs, we’ll happily honour our guarantee.

Your actionable steps will be outlined in your personalised action plan. This will explain our understanding of the problem you brought to us, any factors that we took into consideration, and the solution(s) we identified.

The actionable steps, in many cases, will be recommendations of software packages or things you can create in software packages you already have. Sometimes, we may suggest changes to how you manage something, which may not require any actual tech changes at all!

The fee for the Tech Guide session covers the cost of our team's ongoing training and development, so we can guide you using current information and best practices.

It also takes into consideration our existing knowledge and experience — that has been built up over a number of years.

There are, of course, administrative costs in the delivery of the service that this fee also needs to cover.

There aren’t any additional costs. The session fee is the only cost you will be required to pay.

That said, we may make recommendations of other services or work that may have costs associated with them. However, these are only recommendations and you are under no obligation.

If you aren’t satisfied with the session, please get in touch with us.

In the first instance, we would want the opportunity to resolve the issue that has left you feeling dissatisfied.

If we are unable to resolve the issue, we’ll honour our money-back guarantee.

Your Tech Guide will let you know if there’s anything you need to do to help get the most out of your Tech Guide session, during or following your free discovery call.

If you feel unsure about whether there’s anything you need to do ahead of your session, please contact your Tech Guide to confirm this with them before your session.

We offer our money-back guarantee in good faith that every customer who books a session truly wants to work with us to get the most out of their session.

Provided you have met the requirements outlined in our guarantee as stated above, you will qualify for the money-back guarantee.

We treat all business information provided during the session as confidential — which is set out in our Terms of Business.

All records are stored securely on our IT systems and retained in accordance with the UK’s General Data Protection Regulations.

For more information on our privacy practices, please review our Privacy Policy.

You can reschedule your Tech Guide session any time up to 24 hours before your session, without penalty.

If you miss your session or reschedule with less than 24 hours notice, you may still be billed for the session.

The Tech Guide session is provided remotely and is therefore accessible to anyone anywhere in the world.

However, it’s best to discuss this during your free discovery call, so we can confirm whether we can help you.

In most cases though, your geographic location will not prevent you from using our service.

The exact time between the discovery call and your Tech Guide session will vary, based on our workload and availability, but equally, due to the complexity of your request.

Where possible, we aim to complete the Tech Guide session as soon as we are able to, after the discovery call.

Please ask us during your free discovery call so we can provide you with a more accurate idea of how quickly you can expect your Tech Guide session to be completed.

We have worked with a range of different businesses, including coaches, therapists and tutors — but we’ve also worked with tradespeople and other service-based businesses.

All payments for Tech Guide sessions are processed via debit or credit card on our website.

If you cannot pay by debit or credit card, please contact us so we can book you a session manually and arrange payment by other means.

Tech is unique to every business — there is no one-size-fits-all solution for any business.

We take into account the tools you already use and whether you could get more benefit from those first.

If it doesn’t look as though your current tech is going to help you achieve what you want, we’ll look at other options that may be able to help you — tailoring these suggestions to your budget and personal preferences.

We will work with you during your Tech Guide session to establish your views and preferences, and your personalised action plan will be agreed in your Tech Guide session — so you shouldn’t get any unexpected surprises in your action plan!